Shipping & Returns Policy

Freight Delivery for Machinery, Equipment & Professionals

At My Woodworking Direct, we specialize in woodworking machinery and heavy equipment that ships via freight. We partner with trusted manufacturers and experienced freight carriers to ensure your equipment is delivered safely, accurately, and with clear expectations from order to delivery.

Because freight shipping differs significantly from standard parcel delivery, please review the information below carefully.

Order Processing

Most orders are processed within 2–4 business days.

Once your order is submitted to the manufacturer or warehouse, we will confirm the order and keep you informed as it moves through fulfillment.

Some products ship immediately from inventory, while others are made to order or require additional preparation time.

Standard Shipping Time

Most orders ship within 2–4 business days after order confirmation. Once shipped, delivery typically occurs within 5–10 business days, depending on the product, manufacturer, freight carrier, and delivery location. (Estimated delivery: 7-14 business days)

This standard shipping timeframe reflects typical freight fulfillment and transit conditions. Brand-specific shipping estimates are provided below for greater accuracy.

Brand-Specific Shipping Estimates

Shipping timelines may vary by brand. The following are typical freight estimates, not guarantees:

• Castaly Products: Ships via freight carrier within 2–7 business days after order confirmation; freight transit time is 6–10 business days. (Estimated Freight Delivery: 8–17 business days)

Delivery estimates are provided by manufacturers and carriers and may vary due to production schedules, freight capacity, weather, labor availability, and regional conditions.

Shipping Methods & Lead Times

All machines and large equipment ship via freight carriers, typically using LTL (Less-Than-Truckload) service.

Lead times and transit times vary by:

• Manufacturer

• Product type

• Production status

• Freight carrier availability

• Delivery location

What you can expect from us:

• We communicate estimated lead times as soon as they are available

• If an item is delayed or backordered, you will be notified promptly

• We do not over-promise delivery dates and prioritize transparency so you can plan accordingly

Estimated shipping times shown on product pages and in communications are estimates only, based on information provided by manufacturers and freight carriers, and may change due to factors outside our control.

Freight Delivery Scope (Important)

Standard freight delivery is curbside delivery only.

This means:

• Equipment is delivered to the end of the driveway, curb, or loading dock

• Equipment arrives palletized or crated

• The freight driver does not move the item inside a building

• No unpacking, assembly, setup, or installation is included

Freight carriers do not provide:

• Inside placement

• Assembly or installation

• Electrical, mechanical, or hydraulic hookups

• Crate removal or debris disposal

Customers are responsible for having the proper equipment and assistance available to receive and move freight once it is delivered.

Optional Freight Services

Additional services may be required depending on your delivery location and circumstances. These services are not included by default and must be requested before shipment:

• Liftgate service

• Residential delivery

• Limited-access delivery

• Inside or non-dock delivery

Availability and cost of these services vary by carrier, manufacturer, location, and equipment size. These services are only provided when explicitly quoted, approved, and confirmed prior to shipment. Availability is not guaranteed in all areas.

If you are unsure what services your delivery requires, please contact us before placing your order.

Delivery Appointments

Most freight carriers will contact the customer in advance to schedule a delivery appointment. A valid phone number is required at checkout. Someone must be present to receive and sign for the shipment at the time of delivery.

Missed delivery appointments, failed delivery attempts, or inaccessible delivery locations may result in additional fees, which are the responsibility of the customer.

Tracking & Order Updates

Once your order ships, you will receive:

• Freight carrier information

• Tracking or PRO number

• Delivery instructions or appointment details (when available)

We stay in contact throughout the process so you know what to expect.

Inspection, Damage & Missing Items

Please inspect all freight shipments at the time of delivery.

• Any visible damage must be noted on the delivery receipt before signing

• If damage is visible, write “Damaged” on the receipt and take photos

• All freight damage must be reported to us within 24 hours of delivery

Failure to report damage within this timeframe may void the freight claim.

If damage is confirmed, we will work with the manufacturer and freight carrier to resolve the issue through replacement parts, repair, or replacement of the unit, depending on the situation.

Backorders & Delays

If an item becomes backordered or delayed:

• You will be notified as soon as we are informed

• You may choose to continue with the order or cancel before shipment

Estimated lead times for backordered or made-to-order products are subject to change and are outside of our direct control.

Cancellations & Refunds

Cancellations Before Shipment

Orders may be canceled free of charge before they ship, except for custom or made-to-order items.

Cancellations After Shipment

Once an order has shipped, it cannot be canceled. If you no longer want the item, it must be delivered and then returned according to the return policy. A Return Merchandise Authorization (RMA) is required.

Custom & Made-to-Order Products

Custom or made-to-order products cannot be canceled or refunded once production has begun. These items are built specifically for your order and all sales are final.

Returns & Restocking Fees

• Customers are responsible for all return shipping costs

• Due to freight costs, returned items may incur a restocking fee of up to 25%

• Returned items must be unused and in original condition

• Some manufacturers do not accept returns once shipped

Manufacturer-specific return policies override general return terms and are listed on individual product pages.

Shipping Locations & Restrictions

Orders are fulfilled by manufacturers and shipped via freight carriers to locations within the contiguous 48 United States. Delivery to remote or limited-access areas may be subject to additional restrictions, extended transit times, or carrier-imposed fees.

If you are unsure whether freight delivery is available to your location, please contact us prior to ordering.

CONTACT INFORMATION

Questions about the Return and Refund Policy should be sent to us at our contact information, which is posted below:

Business Name: My Woodworking Direct

Email: support@mywoodworkingdirect.com

Phone Number: (360) 663-8662

Customer Service Hours: Mon-Fri 10am-6pm PST