Shipping and Returns
Reliable Freight Delivery for Woodworkers & Professionals
At My Woodworking Direct, we work with trusted brands and experienced freight carriers to deliver your woodworking machinery and outdoor power equipment quickly and safely. Even when lead times vary, we’re committed to keeping you informed every step of the way.
Order Processing
We process all orders within 0–3 business days.
As soon as your order is submitted to the manufacturer or warehouse, we’ll confirm it and keep you updated as it moves through fulfillment.
Shipping & Lead Times
Because we partner with multiple premium manufacturers, lead times can vary by brand and product. Some items ship quickly, while others require additional preparation or come directly from the production line.
What you can count on from us:
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We’ll always communicate estimated lead times as soon as they’re available.
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We’ll never over-promise; if an item is delayed or back-ordered, you’ll know immediately.
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We prioritize transparency so you can plan your shop schedule or job site needs with confidence.
Shipping rates are based on freight class, distance, and delivery requirements.
Freight Delivery (LTL Shipping)
All machines and large equipment are shipped through reliable LTL freight carriers to ensure safe handling.
Additional services may be required depending on your location:
If you’re unsure what your delivery requires, we’re here to help.
Shipping Quotes
Not sure what freight will cost? You can request a Shipping Quote directly from us before placing your order. We’ll coordinate with the appropriate brand or warehouse to give you a clear, accurate estimate — no guesswork.
Tracking & Order Updates
Once your order ships, you’ll receive:
We stay in touch so you know exactly what to expect.
Backorders & Delays
If an item becomes backordered or delayed, we’ll let you know as soon as we’re informed.
You can choose to continue with the order or cancel before the item ships.
Cancellations & Refunds: At My Woodworking Direct, we pride ourselves on having the best return policies in the industry. Cancel your order any time before it ships completely free of charge (exceptions apply such as custom orders, see below).
If you have questions, please send an email to support@mywoodworkingdirect.com.
Cancellations (Before Order Ships): If you need to cancel an order, please contact us as soon as possible so we can refund you in full before your order leaves the warehouse. Reach agents during business hours at (360) 663-8662, the chat in the bottom right, or email support@mywoodworkingdirect.com at any time.
Cancellations (After The Order Has Shipped): Once an order has shipped, it can no longer be canceled. If you no longer want the item, you must wait until it’s delivered and then initiate a return — a Return Merchandise Authorization (RMA) number is required to return the item.
Cancellations of Custom Orders: Custom or made to order products cannot be canceled or refunded as these products are put into production specifically for your order.
These units are custom made to your specification or created once you order. Once you place your order they start building your unit. Your warranty will guarantee you a fully functional and operational product. If it is not clear whether your order is custom or made to order, please message or call us.
All sales are final for Custom made and Made to order products.
Refunds and Returns: If you need to exchange your product, you may do so. You, as the customer, are responsible for any shipping costs throughout any returns and exchange processes.
Not all orders are available for return once they have shipped. We order our products directly from the manufacturer. Therefore, if the manufacturer will not permit us to return a product, we cannot offer you a return. This often varies on a case-by-case basis; please reach out to us if you would like specific information on your brand and/or product.
Due to drastically increasing LTL/freight shipping costs, any outright returns will incur a 25% cancellation fee + return shipping costs. If you are replacing the product with something else, we may be able to help you cover some of the costs depending on the product.
Customers have 30 days from the date they received the item to initiate a return; however, please check the specific return policy for the brand of product you are purchasing as the brand specific return policy on the product page overrides this general return policy of 30 days.
Shipping Times: We promise to do our best to get your order to you as soon as possible. We provide estimated shipping times on the product pages based upon what our suppliers and freight companies tell us, and those estimated shipping times may change or vary without notice (Due to supply chain issues, the steel mills behind on making metal, the manufacturers delayed because of the mills, the overwhelming demand on shipping, factory/warehouse and dock workers and so on).
Order delays have proven to be unavoidable and outside of My Woodworking Direct’s control. While this might be frustrating, we ask you to please be patient and understanding with us in these tough times. We thank you for your business and appreciate your patience.
Please Read the Following:
When you are making a purchase from My Woodworking Direct, you are acknowledging the following of the Exchange Agreement:
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I understand I am to inspect the package upon delivery, and notate and take pictures if there is any damage and provide it to My Woodworking Direct within 24 hours of the product being delivered.
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I understand that I am responsible for the cost of return shipping and the cost of a new product shipping in the case of a refund or exchange.
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I understand that products need to be returned unopened and unused. An additional restocking fee may occur.
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I understand that if my order has left the warehouse, that I am unable to receive a full refund.
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I understand that if I return my order once it has shipped, I will be responsible for paying any return shipping fees and restocking fees, which vary by product but are usually around 20%.
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I understand that shipping date estimates outlined on product pages are estimates and may change due to factors completely outside the control of My Woodworking Direct.
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I understand and agree that I will not cancel my order or file a chargeback for an order delay or because an estimate time provided to me turned out to be incorrect due to factors outside the control of My Woodworking Direct (such as manufacturing and logistical constraints of our partner companies).
Damages: Please inspect the packaging of your item(s) when they arrive, if you notice any damage, you should make note of it when signing for delivery. If your item(s) do arrived damaged please send photos of damage, box and SKU, along with a brief description of the damage to support@mywoodworkingdirect.com and we will process an insurance claim on your behalf. Photos and videos must be sent for freight damage within 24 hours of arrival or the freight damage claim will not be valid. Any punctures or visible signs of exterior damage must be reported within 24 hours.
Warranty: Warranties vary depending upon the manufacturer - see individual product pages for details. Warranty damages occur over time and from use. If an item was damaged upon arrival, and not reported within 30 days, that is not a warranty claim.
Returns: The My Woodworking Direct default is that customers will be responsible for all return shipping charges or reconsignment fees caused by customer error, unless otherwise stated on the product page.
Nearly all of our products have guarantee warranty policies - meaning that you will 100% get a fully functional, operating product that you paid for without any extra expenses incurred on your end - please see individual product pages for details.
BOGO Promotions: In the event of a BOGO promotion, both items must be returned for a full refund. If one of the two items is returned, you will get a replacement of that item or store credit for the value of that item when purchased on its own. If your order has shipped, you (the buyer) will also be responsible for actual return shipping charges and depending on the manufacturer, potentially a restocking fee. Refunds will only be issued to the original credit card that you use when placing your order.
All customers agree that they have read, understand, and agree to the terms and conditions above.
Individual items will have a varying refund and return policies depending on the manufacturer. Please see individual product pages for details or contact support@mywoodworkingdirect.com.
Chargebacks: Our team of agents are here to assist you and resolve any issues. We have purposefully made our policies as fair as possible, and we believe they are the top in the industry. We are on your team. We are immediately responsive and will do all that we can to help you out and provide the best resolution.
Given this, any customer that files a fraudulent chargeback will be held criminally liable for theft. If you have not received a product, or have an issue with a product that you did receive, please contact us, and we will help you resolve your issue. Please do not file chargebacks for issues that we can resolve together. Thank you for shopping with us!
CONTACT INFORMATION
Questions about the Return and Refund Policy should be sent to us at our contact information, which is posted below:
Business Name: My Woodworking Direct
Email: support@mywoodworkingdirect.com
Phone Number: (360) 663-8662
Customer Service Hours: Mon-Fri 10am-6pm PST
