Orders & Cancellations
Can I cancel my order?
Orders may be canceled free of charge any time before the order ships, unless the item is custom or made-to-order.
If you need to cancel an order, please contact us as soon as possible so we can stop the order before it leaves the warehouse.
You can reach us during business hours at (360) 663-8662, through live chat, or by emailing support@mywoodworkingdirect.com
For full details, please review our Return and Refund Policy here: https://mywoodworkingdirect.com/policies/refund-policy
Can I cancel a custom or made-to-order product?
Custom or made-to-order products cannot be canceled or refunded once an order is placed.
These items are built or sourced specifically for your order and enter production shortly after purchase. Once production begins, cancellation is no longer possible.
If you are unsure whether a product is custom or made-to-order, please contact us before placing your order.
For full details, please review our Return and Refund Policy here: https://mywoodworkingdirect.com/policies/refund-policy
What happens after I place an order?
After placing your order, you will receive an order confirmation email confirming that your payment has been authorized and your order has been received in our system.
We then submit the order to the manufacturer or fulfillment warehouse to confirm product availability and shipping timelines.
If an item is on backorder or unavailable, our team will notify you as soon as possible.
For more information, please see our Shipping Policy here: https://mywoodworkingdirect.com/policies/shipping-policy
Shipping & Delivery
How long does shipping take?
Most orders are processed and shipped within 2–4 business days unless otherwise noted on the product page.
Once shipped, delivery typically takes 5–10 business days depending on the freight carrier and destination.
Estimated delivery time for most orders is 7–14 business days, though some brands may have different lead times.
Shipping timelines are estimates only and may change due to manufacturing schedules, freight capacity, weather conditions, or other logistical factors outside of our control.
For full shipping details, please review our Shipping Policy here: https://mywoodworkingdirect.com/policies/shipping-policy
Where do you ship?
Orders are fulfilled by manufacturers and delivered by freight carriers within the contiguous 48 United States.
Shipping outside the United States is not available unless explicitly stated on the product page.
Some remote or limited-access locations may experience longer transit times or additional carrier restrictions.
For more information, please see our Shipping Policy here: https://mywoodworkingdirect.com/policies/shipping-policy
Buying With Confidence
Is My Woodworking Direct an authorized dealer?
Yes. My Woodworking Direct partners directly with manufacturers and authorized distributors to provide genuine equipment backed by manufacturer warranties.
All products are sourced directly from manufacturers or approved warehouses to ensure authenticity, support, and reliable fulfillment.
Why are your prices sometimes lower than other stores?
Because we work directly with manufacturers and distributors, we’re able to offer competitive pricing without the overhead of large retail showrooms.
Many products ship directly from manufacturer warehouses, which reduces handling costs while ensuring equipment arrives safely and efficiently.
Is it safe to buy woodworking machinery online?
Yes. Thousands of professionals and property owners purchase woodworking equipment online every day.
At My Woodworking Direct, we provide:
• Secure checkout and encrypted payment processing
• Direct manufacturer fulfillment
• Trusted freight carriers for heavy equipment
• Dedicated customer support
Our team is available before, during, and after your purchase to ensure a smooth buying experience.
Freight Delivery & Inspection
How are large machines delivered?
Most woodworking machinery and equipment are shipped via LTL freight carriers.
Standard freight delivery is curbside delivery only, which means the shipment will be delivered to the end of your driveway, curb, or loading dock.
Equipment typically arrives palletized or crated, and drivers are not permitted to move items inside buildings or assist with installation.
Do I need to be present for delivery?
Yes. Most freight carriers require a delivery appointment and someone must be present to receive and sign for the shipment.
The carrier will typically contact you in advance to schedule delivery.
What should I do if my shipment arrives damaged?
Please inspect your shipment immediately upon delivery.
If damage is present:
• Note the damage on the delivery receipt before signing
• Take clear photos of the damage and packaging
• Email the documentation to support@mywoodworkingdirect.com within 24 hours
Freight damage claims submitted after 24 hours may not be eligible for coverage.
For full details, please review our Return and Refund Policy here: https://mywoodworkingdirect.com/policies/refund-policy
Returns & Refunds
What is your return policy?
Return eligibility varies depending on the manufacturer and product.
Customers have 30 days from the delivery date to request a return unless a product page lists a different brand-specific return policy.
Returned items must typically be unused, unopened, and in their original packaging, unless otherwise approved by the manufacturer.
Are there restocking fees?
Some returns may be subject to a restocking fee of up to 25%, depending on the manufacturer and product.
Customers are responsible for return shipping costs and freight charges unless otherwise stated.
Can I return a product after it ships?
If an order has already shipped, a full refund is not guaranteed.
Returns are subject to manufacturer approval and may include restocking fees and shipping charges.
For full details, please review our Return and Refund Policy here: https://mywoodworkingdirect.com/policies/refund-policy
Warranty & Product Support
Do your products come with a warranty?
Yes. Warranty coverage varies by manufacturer.
Warranty details are typically listed on the product page, and warranty claims must be submitted according to the manufacturer's terms.
If you need assistance with a warranty claim, our team can help guide you through the process.
General Questions
How can I contact My Woodworking Direct?
Our support team is available to assist with questions about products, orders, or shipping.
Business Name: My Woodworking Direct
Email: support@mywoodworkingdirect.com
Phone Number: (360) 663-8662
Customer Service Hours: Mon-Fri 10am-6pm PST